Privacy Policy

Privacy Policy:

1.       We are committed to keeping your personal data safe and secure and employ a number of security measures such as:

1.       We ensure our Websites and data is supported with TLS 1.2 technology using RSA 2048-bit security standard and/or other appropriate standards from time to time;

2.       Monitoring and auditing our service providers to ensure they have an adequate level of protection as required under the PCI DSS;

3.       All credit and debit card payment transactions are initiated on our Website via our online shopping basket;

4.       All information you provide to us is stored on our secure servers. For registered users, where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

2.       We use reasonable, organisational, technical and administrative measures to protect personal information under our control. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

1.       The personal data that you provide to us in order to purchase goods, or that is provided to Workshops fitting our goods on your behalf, other personal data generated for transactional agreements is processed as it is necessary for the performance of a contract with you.

2.       All other personal data is processed for our legitimate interests (as set out below) and to comply with our legal obligations.

3.       In general, we only rely on opt-in consent as a legal basis to contact (and allow for selected third parties to contact) new customers by electronic means and/or send direct marketing communications via email or text message to new customers.

4.       You have the right to withdraw your consent at any time.

  1. We use information held about you in the following ways:
  2. Ensure that content from our Websites is presented in the most effective manner for you and for your browsing device.
  3. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  4. To carry out our obligations arising from any contracts entered into between you and us. For example, we pass your contact details to our courier company (e.g. Dpd and Royal Mail) who may contact you via email, text message or a telephone call to confirm delivery of your order. Where you use our Click and Collect service, we will notify you via text message or a telephone call to advise you when your order is ready to be collected by our branch. We may notify our suppliers of your details for any warranty purposes.
  5. To carry out our obligations arising from any contracts entered into between you and us. For example:
    1. where you may have credit terms with us for payment of goods we may pass your details on to third-parties;
    2. to allow you to participate in interactive features of our service, when you choose to do so;
    3. to enhance your experience whilst using our Websites; and
    4. to notify you about changes to our Service.
  6. If you are an existing customer, we will only contact you by electronic means (email or telephone) with information about goods and services that we offer. We will not contact you by email if you have unsubscribed from our mailing list, or by phone if you are registered with the Telephone Preference Service (and have not expressly indicated that we may continue to call you notwithstanding your registration).
  7. If you are a new customer, we will only contact you by electronic means if you have consented to this.
  8. Whether you are a new or existing customer, if you have consented to being contacted by electronic means we will contact you in accordance with your consents.
  9. We may use your personal information to contact you if there are any urgent safety or product recall notices to communicate to you where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any personal harm to you. It is in your vital interests for us to use your personal information in this way.