Terms & Conditions

Terms & Conditions:

1.       By placing an order with us, you warrant that:

1.       You are a Consumer;

2.       You are at least 18 years old and legally capable of entering into binding contracts;

3.       The information you provide to us during the process of placing an order for Goods and/or Services is accurate, complete and not misleading.

4.       You are fully aware of our Terms.

  1. We may contact you to inform you that we are unable to accept your order for any of the following non-exhaustive reasons:

    2.1    The Goods and/or Services are no longer available;

      2.2    We are unable to authorise your payment; 

    2.3    There has been a mistake regarding the pricing or description of the Goods and/or Service (including the expiry of any promotion);

    2.4    It is illegal for us to sell and/or for you to purchase the Goods and/or Services ordered;

    2.5    Our right to limit the number of any given Good and/or Service which can be purchased by an individual customer;
     
  2. We do not offer advice to customers in respect of the suitability of any Goods or Services.
  3. You may amend your order at any time prior to our acceptance by contacting us using the details found on the page on our Website under ‘contact us’, and we will use our reasonable endeavours to comply with your request. However, there may be certain circumstance in which we will be unable to amend your order.
  4. You agree that it is your responsibility to ensure that you have ordered the correct Goods and/or Services from us and that the Goods and/or Services are suitable and fit for the purpose(s) they are intended to be used for by you.
  5. You further agree and must ensure that the information you provide to us during the process of placing an order for Goods and/or Services is accurate, complete and not misleading. We shall not be held responsible for any inaccuracies incomplete or misleading information you provide to us.
  6. All brochures, specifications, drawings, catalogues, particulars, shapes, descriptions and illustrations, application guides and information, price lists and other advertising matter (“Product Information”) are intended only to present a general idea of the Goods and/or Services described in them and the images of the Goods on the Website or mobile app or otherwise are for illustrative purposes only.
  7. We reserve the right to deliver Goods of a modified design to that of the Product Information provided that any difference does not make the Goods unsuitable for any purpose you have made known to us.
  8. The Goods will conform in all material respects to the Product Information. We reserve the right to amend any design or specification without prior notification provided that it does not adversely affect the performance of the Goods and Services.
  9. We cannot guarantee that the appearance and/or colours of Goods (including without limitation paint) shown on the Website or otherwise exactly reproduces the appearance and/or colours of the physical Goods themselves. Natural products may show some colour variations against your vehicle colour (whereby such vehicle colour may have been distorted e.g. due to weather conditions). Where we agree to provide a specifically mixed paint product, you agree to check the accuracy and suitability of such product and use in accordance with any manufacturer’s guidance and instructions provided. 
  10. Payment of Goods and Services will be made in full to us without deductions or set-off in cash/credit or debit card/PayPal account (subject to PayPal’s terms and conditions)/ bank transfer when an order is placed. 
  11. For orders made via our Website or mobile app, your credit/debit card or your PayPal account (as applicable) will be charged when we have processed your order.
  12. Payments by credit or debit card will only be accepted where the card holder is present in person at our premises or where the card in question has been verified on our Website. We may also need to take additional security steps via the relevant card issuer.
  13. We may use a third-party carrier to deliver Goods. Our delivery options are available to view on our Website or mobile app and the cost of our delivery options will be displayed on our website.
  14. The goods are delivered to you when we make them available to you at a delivery point agreed by us. You are responsible for ensuring that somebody will be available to take delivery of the Goods.
  15. Time of delivery will not be of the essence and any delivery date provided by us is an estimate only.  We will use all reasonable endeavours to avoid late deliveries.  You will have the right to cancel any order without liability to us if delivery is more than 30 days late, following which you will receive a full refund within 7 days of such cancelation.
  16. The quantity of any consignment of Goods as recorded by us upon despatch from our place of business will be conclusive evidence of the quantity received by you on delivery unless you can provide conclusive evidence proving the contrary.
  17. Our liability for non-delivery of the Goods will be limited to, at our discretion, replacing the Goods within a reasonable time, issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods or a refund of the purchase price paid.
  18. Please ensure you do not place an order for any parts if you are planning on booking your vehicle into a garage as we cannot determine when the items will be delivered as we may use a third party courier. We always advise our customers to ensure the item has been delivered and is correct for their vehicle prior to booking in for repairs.
  19. Any claim that any Goods have not been delivered to you by us or our appointed carriers where we claim we have delivered the same to you, or left the Goods in a safe place or delivered the Goods to your neighbour and/or our appointed carriers have obtained a signature for the delivery of the Goods (from any of the above (where applicable), such claim must be notified by you to us within 7 days of their expected delivery. We shall then liaise with our carrier and/or our driver and we may require copies of two forms of personal identification documents from you (such as passport, driving licence, bank card etc.) or any third party. Once we have reviewed all documentary evidence and statements from the relevant drivers we shall then come back to you within a reasonable timescale of our decision (to replace such Goods, issue you with a credit note for the price of such Goods, refund the price paid for such Goods or to not provide any of the aforementioned) which shall be final and binding.
  20. You have the right to cancel an order for any item bought on the Website for a full refund within 24 hours without giving any reason. The cancellation period will expire after 24 hours from the time you ordered.
  21. To exercise the right to cancel, you can contact us using the details found on the Contact Us page on our Website to inform us of your decision to cancel your order by a clear statement (setting out your name, geographical address, order number and, where available, your telephone number and an e-mail address). Alternatively you can give us a call to cancel your order. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. 
  22. Where possible we will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund, subject as set out elsewhere in these Terms. We may withhold refund until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earliest. 
  23. You are able to send back the Goods or hand them over to us as long as you have requested a return/refund within the 24 hour period. Anything after will not be accepted for a return as mentioned in previous clauses to ensure item is 100% correct before purchasing. You are required to ensure item has been returned back to us as soon as request has been accepted, for this you have a timeframe of 48hrs to return item back to us. If item has not been sent within the timeframe after return request has been accepted, you will be denied a refund.

If you have any further questions regarding our clauses or if you require any help, please contact us via telephone and one of our team will be happy to assist you further. Please ensure you have read all terms and conditions thoroughly prior to purchasing.